For 1P suppliers selling through Vendor Central
Stop funding Amazon's deductions out of your margin.
Chargeback and shortage claim recovery, CRaP-out defence, PO fill rate and AMS advertising, run by people who read the reports Vendor Central buries.
- Chargebacks and shortage claims disputed with the documentation that gets them reversed
- CRaP-out risk flagged before an item goes unavailable and takes its ranking with it
- PO fill rate and confirmation issues fixed at the source, not explained after the fact
- AMS and AMC advertising run against contribution margin, not against a spend budget
Book your free vendor account review
Two quick questions, then pick your time.
Backed by our 30-day money-back guarantee. Not happy with our work in the first 30 days, you get a full refund.
Brands whose accounts we operate
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Sound familiar?
You negotiated a margin and you are not receiving it
1P margin does not disappear in one place. It leaks through chargebacks nobody disputes, shortage claims nobody evidences, co-op and accrual terms nobody models, and items that quietly go CRaP and stop being ordered. By the time it shows in the P&L, most of it is out of the dispute window.
- Deductions and chargebacks arrive faster than anyone on your team can review them.
- Shortage claims are written off because gathering the proof takes longer than the claim is worth.
- Items go unavailable with no warning and you find out from a sales report.
- PO fill rate is flagged and nobody can say which part of the process is causing it.
- Your vendor manager is an automated email address and escalation goes nowhere.
Backed by our 30-day money-back guarantee. Not happy with our work in the first 30 days, you get a full refund.
Recover, then defend
We work the reports Vendor Central makes hard to read
The money is recoverable and the reason it goes unrecovered is that the evidence lives across several reports that do not talk to each other. We pull them, match deductions and shortage claims against your shipping and invoice data, and dispute what is disputable inside the window. Then we fix the upstream causes: the confirmation and routing failures driving chargebacks, and the cost and margin signals that push an item toward a CRaP-out. Advertising runs last, against contribution margin.
- Chargeback and shortage claim recovery, disputed with matched shipping and invoice evidence.
- Root-cause work on fill rate, confirmation and routing, so the same deductions stop recurring.
- CRaP-out monitoring, with the cost and pack changes that keep an item orderable.
What you get
The 1P account, operated properly
We recover what is owed, stop the leaks that keep recurring, defend your items from going unavailable, and run the advertising against real margin.
Vendor Central & 1P Management
Starts with a free audit
- Chargeback and shortage claim audit and dispute, with the evidence packs assembled for you.
- PO management: fill rate, confirmations, routing and lead times fixed at the cause.
- CRaP-out risk monitoring, with the cost, pack size and pricing options to keep items orderable.
- Item setup, catalogue hygiene, A+ content and brand store built and maintained.
- AMS and AMC advertising managed against contribution margin per item.
- Annual terms and accrual negotiation support, with the numbers to argue from.
- Hybrid 1P and 3P strategy where moving items across makes you more money.
Backed by our 30-day money-back guarantee. Not happy with our work in the first 30 days, you get a full refund.
How it works
From leaking margin to a defended account
Share Vendor Central access
Read access plus your recent invoice and shipping data. No system changes required.
We audit the leaks
Every deduction, chargeback and shortage claim matched against what you actually shipped.
You get the plan
What is recoverable, what is causing it to recur, and which items are heading for a CRaP-out.
We run it (optional)
Disputes, PO operations, catalogue, advertising and terms support, week over week.
Questions
Answers
Is the vendor account review free?
Yes. We audit your deductions, chargebacks and shortage claims against what you shipped, and show you what looks recoverable and what is causing it to repeat. Free and yours to keep whether or not we work together.
How far back can we recover deductions and shortage claims?
It depends on the claim type and your terms, and the windows are shorter than most vendors assume, which is why so much goes unrecovered. We work the disputable window first because that is where the money is, then fix the causes so the next quarter does not repeat it.
What is a CRaP-out and why does it matter so much?
It is when Amazon decides an item is not profitable to sell at the agreed cost and stops ordering it or makes it unavailable. It matters because the item loses its ranking and review velocity while it sits unavailable, so recovering afterwards is far harder than preventing it. We monitor for the signals and fix the cost, pack or pricing inputs before it triggers.
Should we be 1P, 3P, or both?
Often both, split by item rather than as a whole-account decision. High-volume, low-margin items frequently do better as 1P, and items where you need pricing control and faster iteration usually do better as 3P. We will model it on your actual numbers, including when the answer is to leave the arrangement exactly as it is.
Can you negotiate our annual terms with Amazon?
We prepare and support the negotiation: the margin analysis, the accrual modelling and the case for what you are asking. The relationship and the final agreement stay yours, and we will be straight with you about what is realistically movable rather than promising a number.
Do you handle AMS and AMC advertising too?
Yes, on the same principle as the rest of the site: run against contribution margin per item rather than against a spend budget. AMC in particular is underused by most vendors, and it is where the useful audience and path-to-purchase work happens.
Find out what Amazon owes you
Share the account. We will match your deductions and shortage claims against what you shipped and show you what is recoverable.
Backed by our 30-day money-back guarantee. Not happy with our work in the first 30 days, you get a full refund.